Exchange Policy – Fajas Forma Tu Cuerpo USA

🔒 Important:

Refunds are not provided under any circumstances.
Only one exchange per size is allowed.
No exceptions are made since these are intimate garments; no refunds or more than one size exchange will be permitted.

📝 Steps to Request a Size Exchange

1.     📅 Check the Deadline

You have 10 calendar days from the date you receive your product to request an exchange.
After this period, no exchanges will be accepted under any circumstances.

2.     👀 Ensure the Product is in Proper Condition

The garment or purchased product must be:

Unused.
Free from stains and odors.
With original tags.
In its complete and original packaging.

If the garment or product has defects in any of the points above, no returns will be processed, even within the 10-day exchange period.

3.     📧 Request the Exchange via Email

Send an email to: atencionalcliente@formatucuerpo.com
Email Subject: Exchange – #[Order Number]
(Example: Exchange – #123456)

4.     🗒️ Include in the Email Body:

Order number.
Desired size.
Your waist and hip measurements (if you want sizing assistance).
Phone number.
Specify if you want assistance from our team in selecting size or style.

5.     🕒 Wait for Our Team’s Response

If you requested sizing advice, you will receive a personalized response within 2 to 4 business days.

💲 Cost for Voluntary Exchange

The exchange has a fee of $20 USD, which includes:

Return shipping.
Shipping of the new product.

Payment will be processed via a payment link provided by our customer service team.

🔁 If the New Product has a Different Price:

If the new product is more expensive, the price difference will be included in the same payment link along with the $20 USD fee.
If the new product is less expensive, the remaining balance will be credited exclusively for use in our online store.

🛠️ Exchanges Due to Error or Quality Defect

In cases of shipping errors or manufacturing defects:

Forma Tu Cuerpo covers all related costs.
The $20 USD fee will not be charged.
A free return shipping label will be provided.
If the new product is more expensive, the customer will only need to pay the price difference.

🛠️  Items with Manufacturing Defects:

Our items are manufactured with the highest standards of quality; however, if you find any defects, please follow these steps:

• Send an email to atencionalcliente@formatucuerpo.com with the following information: Full name, phone number, order number, and attach a couple of photos that demonstrate the defect.
• Please note that you have five calendar days from the date of receiving your order to contact us and file any complaints; after this time, we will not be held responsible.
• If you wish to make any modifications to the order, you have 2 hours from the time of order receipt on our website. After this period, we will not be able to make changes to the received order.

Please remember that we are not responsible for items sent to our exchange center; the tracking and follow-up must be handled by the customer.

If you have any further questions or concerns, please do not hesitate to contact our customer service team.

🔍 Product Inspection and Shipping of New Product

Once we receive the garment, a quality control process will be conducted, which may take between 3 to 4 business days:

If the garment meets all the conditions, the new requested size or style will be shipped.
If there is a price difference, adjustments will be made according to the policy stated above.

📦 Packages Marked as “Delivered”

Once the carrier marks the package as "delivered":

Forma Tu Cuerpo is not responsible for theft or losses after delivery.
We recommend checking with:
People at your household.
Building management or reception.
Nearby neighbors.

🕒 Customer Service Hours: Monday to Saturday – 10:00 am to 7:00 pm

Include in the package:

Copy of your order.
A note indicating the desired size.
Your waist and hip measurements if sizing assistance is needed.
Tracking number for the shipment.

📩 Questions or Need Help?

Contact us at:
📧 atencionalcliente@formatucuerpo.com
📞 WhatsApp: +57 31 5291003